FAQ
Here you can find any questions that you could have.
If you want to know more you can ask us at (email)
Where do you ship from?
All of our suppliers are located in the United States and Asia. We ship directly from our manufacturers to our clients for guarantee best service in terms of costs and shipping.
I have not received all I have ordered. Why?
Items can be ship separately at no additional cost. You will receive tracking information for each item after it has shipped.
How long will it take for my items to arrive?
Shipping times will vary depending on the product's size, shape, weight, shipping option, and location. Typical shipping times are 3-15 business days. Some products may be subject to a longer shipping time.
Do you ship internationally?
Yes we do! We ship many products on over 100 country in the world.
Is shipping really FREE?
Yes, we provide Free Shipping on all orders. International customers are responsible for any additional customs fees that incur with your country's policies.
How can I track my order?
Our team will send you an email notification as soon as your item ships + with a tracking number when it becomes available from our manufacturers.
How long will it take to receive a tracking number?
It might take about 2 business days.
Can I still make changes to my order after I have placed it?
If you need to make a change to your order, please email us at (email) and we will do our best to help you.
Can I pay in my own currency?
All of our prices on our website will checkout in USD (US Dollars). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your credit card processes the transaction.
How secure is my personal information?
Aroma's power adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
